Purpose of this paper is to show business communication as the main factor in the resolution of the conflicts. To understand the role of communication, acquiring skills and learning how to communicate correctly in different business situations is of crucial importance to the managers and to the organization as a whole, no matter if it is small, medium or large. Free and relaxed communication in an organisation of business leads to the increase in production, innovation, and profit which creates a powerful form of market advantage. Those organizations, whose management has a problem of ambiguous communication, inadequate information, quarrels and disputes, and other similar problems, are a fertile soil for the creation of the conflicts which is, in general, taken as a negative phenomenon. One of the biggest problems is the difficulty of recognition because it is not tangible, but exists in the minds of potential participants of the conflict, and you can recognize it only when it is already present. Because of that, managers are expected to constantly track and analyse organisational situation to know when the conflict appeared, in which of the five Pondy phases of conflict process is it currently, which is the most effective way of resolving it, which are the steps of a fundamental model of conflict resolution, and how to enable their employees to go on courses in which they would learn how to apply different styles of management in different conflict situations.